Answers to your questions

Solar Connect is Pakistan's #1 solar installation marketplace — a three-sided platform connecting solar installers, brands, and shopkeepers. We provide the infrastructure for job posting, installer verification (KYC), secure escrow payments, brand analytics, and dispute resolution — all in one platform built specifically for Pakistan's solar market.

Yes, Solar Connect operates nationwide. We currently have verified installers and active users in 25+ cities including Karachi, Lahore, Islamabad, Peshawar, Quetta, Faisalabad, Multan, Rawalpindi, Hyderabad, Sukkur, Sialkot, Gujranwala, and more. We continue to expand coverage to smaller cities and towns every month.

Click "Get Started" in the navigation bar. You'll be asked to choose your role: Installer, Brand, or Shopkeeper. Fill in your name, email, password, and basic details. Verify your email address by clicking the link sent to your inbox. Your account will be active immediately for most features. Note: Installers and brands require additional verification (KYC/domain) before full access.

Solar Connect offers a Free (Starter) plan with core features — up to 3 job posts per month, basic installer search, standard escrow, and email support. Paid plans (Professional at ₨4,999/mo and Enterprise at ₨12,999/mo) offer unlimited posting, priority matching, analytics, and advanced support. Installers can register and use the core platform for free — they only pay a small transaction fee (3%) on completed jobs.

All transactions on Solar Connect are in Pakistani Rupees (PKR). We support bank transfers (IBFT), debit cards, and major credit cards for escrow funding and subscription payments. Installer withdrawals are processed to any Pakistani bank account via IBFT. No foreign currency complications — fully local financial infrastructure.

Register as an installer and navigate to the KYC section in your profile. Submit the following:

• CNIC (National Identity Card) — front and back, clear photo
• Trade certificate or electrical technician license
• A recent selfie for identity matching

Our admin team reviews submissions within 24–48 business hours. You'll receive an email notification with approval or rejection details. Approved installers get a Verified badge on their profile.

Standard KYC verification takes 24–48 business hours after all documents are submitted correctly. During peak periods (e.g., after major promotions), it may take up to 72 hours. Ensure all documents are clear, valid, and not expired to avoid delays or rejection. You'll receive an email at each stage of the review process.

Yes, you can have multiple active jobs simultaneously — Solar Connect does not limit the number of concurrent jobs. However, we recommend only accepting jobs you can complete on time, as late completions or non-completion negatively impact your rating and installer score, which affects job matching priority in the future.

Payment is released to your Solar Connect wallet within minutes of the shopkeeper confirming job completion. You can withdraw your wallet balance to your bank account at any time via IBFT (Interbank Fund Transfer). Withdrawals are processed within 1–2 business days. The platform deducts a 3% transaction fee (2% for Pro plan users) before releasing payment to your wallet.

If you mark a job as complete but the shopkeeper does not confirm within 7 days, the system automatically releases your payment to your wallet (auto-release). During this time, you can contact the shopkeeper through the platform. If there is a genuine dispute, either party can raise it and our admin team will mediate. Always upload completion photos as evidence to protect yourself.

Absolutely. Your profile grows with every completed job — earning ratings, reviews, and a completion score. Higher-rated installers appear higher in shopkeeper search results and get priority matching for well-paying jobs. You can also enroll in brand dealer programs to access exclusive jobs from specific solar brands. Consistent, quality work is the best way to grow your business on Solar Connect.

If your KYC is rejected, you'll receive a detailed email explaining the reason — typically a blurry document photo, expired ID, or missing information. You can resubmit your documents immediately from your profile KYC section. Common rejection reasons: CNIC expired, selfie doesn't match ID photo, documents are low quality. You can resubmit as many times as needed until approved.

After registering as a brand, navigate to your profile and submit your company's official domain name (e.g., yourbrand.com.pk). Our admin team manually verifies the domain against your provided company registration documents. This process takes 48–72 hours. Once verified, your brand gets an official Verified Brand badge that increases installer trust and engagement with your content.

Yes. Brands have access to a full installer network management dashboard. You can search for verified installers, view their profiles and performance metrics, monitor which installers are enrolled in your dealer programs, and track their job completion activity — all from one dashboard. The analytics feature provides geographic coverage maps and performance rankings across your entire installer network in Pakistan.

Brands create dealer programs that define enrollment criteria, tier levels (Bronze/Silver/Gold), and incentive structures. Installers browsing the platform can view and enroll in programs from brands whose products they use or want to promote. Once enrolled, the brand can track the installer's activity, job count, and program performance. Incentive disbursements are managed outside the platform unless custom API integration is set up.

No. All brand announcements are reviewed by our admin team before publication to ensure quality, relevance, and compliance with platform guidelines. Admin review typically takes 4–8 business hours. Approved announcements are pushed to all registered installers via in-platform notifications. Rejected announcements include feedback explaining the issue.

Brand analytics (available on Professional and Enterprise plans) include: total jobs completed by network installers, breakdown by city and province, installer performance rankings, program enrollment numbers and active rates, monthly and annual trend comparisons, and geographic coverage heatmaps. Data can be exported as CSV for use in your internal reporting systems.

No. Job posting is a feature exclusive to Shopkeepers on Solar Connect. Brands' role on the platform is to manage their installer network, share products and programs, and publish announcements. Brands can view installer profiles and search for qualified professionals, but cannot post, hire for, or manage jobs directly. If your use case requires job management, consider registering as a Shopkeeper or contact our Enterprise team for a custom solution.

When you hire an installer for a job, you fund the agreed job amount into Solar Connect's secure escrow account. The funds are held by our platform — neither you nor the installer can access them until the job is completed. Once you confirm the installation is done satisfactorily, we release the payment to the installer's wallet. If you raise a dispute, funds remain frozen until admin resolution. This system protects you from paying for incomplete work and protects the installer from non-payment.

After posting a job, verified installers can accept or express interest in your project. You can also proactively search our installer directory. To find the right installer:

• Filter by city (Karachi, Lahore, Islamabad, etc.)
• Check ratings, reviews, and past job count
• Verify KYC badge is active
• Review their specializations (residential, commercial, off-grid)

Once you find your match, click "Hire" on their profile for your job, fund escrow, and they're officially on your project.

Either party can raise a dispute from the job detail page. When a dispute is raised: (1) All escrow funds are immediately frozen. (2) An admin mediator is assigned within 24 hours. (3) Both parties are asked to submit evidence — photos, messages, documents. (4) The mediator reviews all evidence and issues a binding decision within 3–5 business days. (5) Funds are released according to the decision. All dispute records are maintained permanently for audit purposes.

Yes. On the Professional and Enterprise plans, you can post unlimited jobs simultaneously. The Free plan limits you to 3 active jobs per month. For high-volume shopkeepers managing many properties or projects, we recommend upgrading to Professional or using our bulk CSV job upload feature (available on Pro+) to post multiple jobs at once.

Do not confirm job completion if you're not satisfied. Instead, communicate your concerns to the installer through the platform messaging system and give them the opportunity to rectify the issue. If the issue cannot be resolved through direct communication, raise a formal dispute from the job page. Our admin mediator will review both sides and make a fair decision. Do not release payment until you are genuinely satisfied with the completed work.

Yes, and we encourage it! Building long-term working relationships with trusted installers improves efficiency and quality. You can save preferred installers to your favorites list and directly invite them to new jobs before they're public. Rehired installers have a track record with you, making the hiring process faster and the job outcomes more predictable.